ABSTRACT
This study is devoted to identifying the potential for assessing public opinion through the development of assessment tools, in the context of instability of global processes. The transport and logistics system turned out to be one of the most affected areas as a result of the COVID-19 pandemic. The negative consequences are based on various factors: the closure of state borders, the introduction of restrictions on the movement of people and goods, the disruption of supply chains, a decrease in demand and purchasing power. Now, during the coronovirus pandemic, much attention is paid to recording and monitoring new cases of the disease, however, the review of the literature shows that there is a lack of research on the development of tools that allow using clear criteria for assessing the current situation. In the article, for the analysis and interpretation of public opinion survey data, modeling tools are used, based on the results of which management decisions can be made. © 2022 Elsevier B.V.. All rights reserved.